Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders within Pakistan usually arrive in 2–5 working days. Remote areas may take a little longer.
Yes! Orders over PKR 3,000 qualify for free shipping anywhere in Pakistan.
Once your order is dispatched, you’ll receive a tracking number via email or WhatsApp so you can track it online.
You can change your address within 12 hours of placing your order by contacting our support team
Yes, we offer Cash on Delivery for orders across Pakistan.
If you need to swap an item
Returns and Exchanges
You can return or exchange items within 14 days of delivery, provided they are unworn, unwashed, and in original packaging.
Contact our customer support via WhatsApp or email with your order number and reason for return. Our team will guide you through the process.
Return shipping costs are the responsibility of the customer unless the item was faulty or incorrect.
Yes, exchanges are available if the item is in stock. If not, we can offer store credit or a refund.
Refunds are processed within 5–7 working days after we receive the returned item.